Sub-processors
These are the third parties that process customer data on our behalf. We notify you before adding a new sub-processor that handles material customer data, with at least 30 days' notice.
| Vendor | Role | Region | Data shared |
|---|---|---|---|
| Hetzner Online GmbH | Compute + storage (Postgres, Redis, MinIO, Centrifugo, app server) | Ashburn, VA, USA | All workspace data at rest + in process |
| Cloudflare, Inc. | CDN, WAF, TLS termination at edge, rate-limiting | Global edge | TLS-terminated HTTPS traffic + IP addresses + request paths |
| Resend | Transactional email (magic-link auth, notifications) | USA | Recipient email address + magic-link contents |
| Anthropic | Atlas LLM reasoning (Claude Sonnet 4.6, Haiku 4.5) | USA | Prompt + system instructions + relevant CRM context per request. Routed via OpenRouter (next row). Anthropic does not use API traffic for training. |
| OpenRouter | LLM routing layer (passes prompts to Anthropic + similar) | USA | Same as Anthropic; OpenRouter is a thin proxy |
| Meta Platforms (WhatsApp Business) | WhatsApp Cloud API — inbound + outbound messaging | USA / EU | Phone numbers + message content for conversations you initiate or receive |
| Twilio | Voice calling (outbound + recordings) | USA | Phone numbers + call audio + transcripts when call recording is enabled |
| Vapi | AI voice calls (Atlas-driven) | USA | Phone numbers + call audio + transcripts |
| Stripe | Invoicing + payment processing for your customers | USA | Customer billing details when you generate an invoice |
| airSlate SignNow | Agreement / e-signature workflow | USA | Signer names + emails + document contents |
| Sentry (Functional Software, Inc.) | Application error monitoring | USA | Error stack traces with PII scrubbed by lib/logSafe.ts before transmission |
Optional per-tenant integrations
Workspaces may also use these services if you connect them yourself from /settings?p=connections. Connecting them passes additional data to those vendors under your direction.
- Custom Twilio / Stripe / SignNow accounts (your own credentials)